EMPLOYEE PERFORMANCE MEASUREMENT IN TELEWORKING USING BALANCED SCORECARD

Key Performance Indicator (KPI) must be aligned with the development of

the organization. PT. Mitra Intregrasi Informatika (MII) in its development

decided to change the traditional way of work to modern telework. This

encourages companies to adjust employee’s KPI from the traditional way of

work turns in to telework. In order to perform KPI measurement of its

employees based on teleworking, this research uses balanced scorecard

method approach that is by taking into account financial, customer, and

internal business process and learning and growth perspective. The results of

this study are the design proposal KPI employees to accommodate telework

at the company. Then KPI employee test results showed an increase in the

average value of the employee KPI of 0.295 points (9.47%) of the old KPI.

Thus, it is recommended to the company to implement the employee KPI.

Unduhan