The quality of airline services can be seen
from any opinions or reviews on passengers before. This reviewer classification
grouped into positive opinion and a negative opinion. Data mining
classification algorithm used is Naive Bayes are widely used in research
because it serves well as a text classifier method however has the disadvantage
that is very sensitive in the selection of features. Particle Swarm
Optimization (PSO) Methods as a feature selection can solve optimization
problems faster and more stable level of convergence. After testing the two
models, namely models Naive Bayes algorithm and Naive Bayes algorithm based on
the results obtained PSO is Naive Bayes algorithm produces an accuracy of
77.67% while for Naive Bayes algorithm based on PSO value amounted to 83.33%
accuracy. Difference in value by 5.66% accuracy and included into the category
of good classification.
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