The effect of the presence of e-commerce on consumer purchasing decisions

research
  • 09 Sep
  • 2021

The effect of the presence of e-commerce on consumer purchasing decisions

In this study, researchers examined how consumer decisions on purchases in e-commerce are particularly influenced by trust, attitudes and the ease of new shopping places. The data collection research was conducted using a questionnaire with 130 consumer respondents who had bought at ecommerce which would later be processed by Amos' Structural Equation Modeling (SEM). The study used four variables, thirteen dimensions and twenty-six indicators. The results showed that trust, convenience and attitudes influenced consumer decisions in buying e-commerce. The results also showed that trust had the greatest and most significant influence on consumer decisions to buy in e-commerce. So, it can be said that consumers buy because it is based on a sense of already trusting an e-commerce to make e-commerce crowded and buyers need to pay attention to improving their taste. 

Unduhan

 

  • jurnal.pdf

    jurnal

    •   diunduh 224x | Ukuran 255,337

REFERENSI

Rusiyati, S., Suleman, D., Riftiasari, D., Suharyadi, D., Marwansyah, S., & Sabil, S. (2021). How Enjoyment, Trust in Intention when choosing a shopping place. Dinasti International Journa of Management Science, 2(4), 551–560. Adnan, H. (2014). An Analysis of the Factors Affecting Online Purchasing Behavior of Pakistani Consumers. International Journal of Marketing Studies, 6(5), 133-148. https://doi.org/10.5539/ijms.v6n5p133 Al-Debei, M. M., Akroush, M. N., & Mohamed Ibrahiem Ashouri. (2015). Consumer attitudes towards online shopping: The effects of trust, perceived benefits, and perceived web quality. Internet Research, 25(5), 707-733. Alwafi, F., & Magnadi, R. H. (2016). Pengaruh Persepsi Keamanan, Kemudahan Bertransaksi, Kepercayaan Terhadap Toko Dan Pengalaman Berbelanja Terhadap Minat Beli Secara Online Pada Situs Jual Beli Tokopedia.Com. Journal of Management, 5(2), 1–15. Cho, E., & Son, J. (2019). The effect of social connectedness on consumer adoption of social commerce in apparel shopping. Fashion and Textiles, 6(1), Pp. 1-17. https://doi.org/10.1186/s40691-019-0171-7 Ferdinand, A. (2018). Metode penelitian manajemen. Universitas Diponegoro. Hsu, M. H., Chuang, L. W., & Hsu, C. S. (2014). Understanding online shopping intention: The roles of four types of trust and their antecedents. Internet Research, 24(3), 332–352. https://doi.org/10.1108/IntR-01-2013-0007 Indarsin, T., & Ali, H. (2017). Attitude toward Using m-Commerce: The Analysis of Perceived Usefulness Perceived Ease of Use, and Perceived Trust: Case Study in Ikens Wholesale Trade, Jakarta – Indonesia. Saudi Journal of Business and Management Studies, 2,(11), 995-1007. https://doi.org/10.21276/sjbms.2017.2.11.7 Kotler, P., & Amstrong, G. (2016). Prinsip-prinsip Pemasaran. Edisi13. Jilid 1. Erlangga. Kotler, P., Kartajaya, H., & Setiawan, I. (2019). Marketing 4.0: Moving From Traditional To Digital. In Gramedia. PT. Gramedia Pustaka Utama. https://doi.org/10.1142/9789813275478_0004 Lee, H. S. (2016). Examining neighborhood influences on leisure-time walking in older Korean adults using an extended theory of planned behavior. Landscape and Urban Planning, 148, 51–60. https://doi.org/10.1016/j.landurbplan.2015.12.011 Marriott, H. R., & Williams, M. D. (2018). Exploring consumers perceived risk and trust for mobile shopping: A theoretical framework and empirical study. Journal of Retailing and Consumer Services, 42, 133–146. https://doi.org/10.1016/j.jretconser.2018.01.017 Philip, K., & Keller, K. L. (2016). Marketing Management 16 edition. Pearson Prentice Hall. Rusiyati, S., Suleman, D., Riftiasari, D., Suharyadi, D., Marwansyah, S., & Sabil, S. (2021). How Enjoyment, Trust in Intention when choosing a shopping place. Dinasti International Journal of Management Science, 2(4), 551–560 Shabrina, R., & Zaki, B. (2019). The Influence of Perceived Usefulness, Ease of Use, Attitude, Self-efficacy, and Subjective Norms Toward Intention to Use Online Shopping. International Business and Accounting Research Journal, 3(1), 1–14. https://doi.org/DOI: http://dx.doi.org/10.15294/ibarj.v3i1 Suleman, D. (2014). PENGARUH KUALITAS PELAYANAN TERHADAP KEPUASAN KONSUMEN PADA RESTAURANT MY BENTO. Perspektif, 12(2). https://doi.org/DOI: https://doi.org/10.31294/jp.v12i2.1143 Suleman, D. (2018). Faktor Penentu Keputusan Konsumen Indonesia MemilihTempat Belanja Disebuah E-Commerce (Theory of Planned Behavior). Jurnal JDM, I(02), 1–9. http://journal.mercubuana.ac.id/index.php/jdm/article/view/4120 Suleman, D., Ali, H., Nusraningrum, D., & Ali, M. M. A. (2019). Perceived Ease of Use, Trust and Risk toward Attitude and 484 Intention in Shopping for Online Fashion Products In Indonesia. Archives of Business Research, 7(4), 240-253. https://doi.org/DOI: http://dx.doi.org/10.14738/abr.74.2019 Suleman, D., Ali, H., Nusraningrum, D., & Ali, M. M. (2020a). Consumer Behaviour in the Marketing 4.0 Era Regarding Decisions about Where to Shop. International Journal of Innovation, Creativity and Change, 13(7), 444-456. https://www.ijicc.net/images/vol_13/Iss_7/13763_Suleman_2020_E_R.pdf Suleman, D., Ali, H., Nusraningrum, D., & Ali, M. M. (2020b). Consumer Factors in Choosing Shopping Place in 4.0. JURNAL MANAJEMEN DAN BISNIS SRIWIJAYA, 17(4), 193–198. https://doi.org/DOI: https://doi.org/10.29259/jmbs.v17i4.11529 Suleman, D., Ali, H., Nusraningrum, D., & Ali, M. M. (2020c). Faktor konsumen dalam memilih tempat belanja di Era 4.0. At-Tijaroh, 6(1), 37-44. Suleman, D., Ali, H., Nusraningrum, D., & Ali, M. M. (2020d). Strategi memenangkan persaingan bisnis berbasis perilaku konsumen untuk produk fashion. Lembaga pendidikan dan pelatihan balai insan cendekia. Suleman, D., Ali, H., Nusraningrum, D., & Ali, M. M. A. (2019). Perceived Ease of Use, Trust and Risk toward Attitude and Intention in Shopping for Online Fashion Products In Indonesia. Archives of Business Research, 7(4), 240-253. https://doi.org/DOI: http://dx.doi.org/10.14738/abr.74.2019 Suleman, D., Ali, H., Nusraningrum, D., & Ali, M. M. A. (2020e). Pembeda Konsumen Dalam Memilih Tempat Belanja Offline Vs Online. Ecodemica, 4(2), 275–282. Suleman, D., Suharyadi, D., Marwansyah, S., Rachmawati, S., Rusiyati, S., & Sabil, S. (2020). The effect of ease of use, risks towards consumer decisions when shopping online. Dinasti International Journal of Economics, Finance & Accounting, 1(4), 722–726. https://doi.org/DOI:10.38035/DIJEFA Suleman, D., Suharyadi, D., Rusiyati, S., Sabil, Riftiasari, D., & Marwansyah, S. (2020). How trust,risk toward attitude when shopping retail online. Dinasti International Journal of Education Management and Social Science, 1(4), 487-492. https://doi.org/https://doi.org/10.31933/dijms.v1i4.185 Suleman, D., Zuniarti, I., Marginingsih, R., Sabil, Nurhayaty, E., Rachmawati, S., Pramularso, E. Y., & Sari, I. (2019). Competition between offline and online stores: when it comes to shopping for fashion products, which store will be the choice of Indonesian consumers? International Conference on Global Innovation and Trends in Economy, 1–14. https://easychair.org/publications/preprint/8drP Suleman, D., Zuniarti, I., & Sabil, S. (2019). Consumer Decisions toward Fashion Product Shopping in Indonesia: The effects of Attitude, Perception of Ease of Use, Usefulness, and Trust. Management Dynamics in the Knowledge Economy, 7(2), 133–146. https://doi.org/10.25019/mdke/7.2.01 Suleman, D., Zuniarti, I., Setyaningsih, E. D., Yanti, V. A., Susilowati, I. H., Sari, I., Marwansyah, S., Hadi, S. sudarmono, & Lestiningsih, A. S. (2019). Decision Model Based on Technology Acceptance Model (Tam) for Online Shop Consumers in Indonesia. Academy of Marketing Studies Journal, 23(4), 1-14. https://www.abacademies.org/articles/decision-modelbased-on-technology-acceptance-model-tam-for-online-shop-consumers-in-indonesia-8624.html Tingchi Liu, M., Chu, R., Wong, I. A., Angel Zúñiga, M., Meng, Y., & Pang, C. (2012). Exploring the relationship among affective loyalty, perceived benefits, attitude, and intention to use cobranded products. Asia Pacific Journal of Marketing and Logistics, 24(4), 561–582. https://doi.org/10.1108/13555851211259025 Wahyuningtyas, Y. F., & Widiastuti, D. A. (2017). Analisis Pengaruh Persepsi Risiko, Kemudahan Dan Manfaat Terhadap Keputusan Pembelian Secara Online (Studi Kasus Pada Konsumen Barang Fashion Di Facebook). Kajian Bisnis STIE Widya Wiwaha, 23(2), 112–120. https://doi.org/10.32477/jkb.v23i2.208 Wu, W. Y., & Ke, C. C. (2015). An online shopping behavior model integrating personality traits, perceived risk, and technology acceptance. Social Behavior and Personality, 43(1), 85–98. https://doi.org/10.2224/sbp.2015.43.1.85 Zeba, F., & Ganguli, S. (2016). Word-of-mouth, trust, and perceived risk in online shopping: An extension of the technology acceptance model. International Journal of Information Systems in the Service Sector, 8(4), 17–32. https://doi.org/10.4018/IJISSS.2016100102 Zolait, A. H., Isa, S. M., Ali, H. M., & Sundram, V. P. K. (2018). Men vs. Women: Study of online shopping habits and factors influencing buying decisions in Bahrain. International Journal of E-Services and Mobile Applications, 10(4), 61– 73. https://doi.org/10.4018/IJESMA.2018100104