Layanan Publik Dalam Persepsi Warga

Layanan Publik Dalam Persepsi Warga

• By NALENDRA, ALOYSIUS RANGGA ADITYA, Bryan Givan , Imelda Sari;
• Seminar Nasional
• 336
• 171-175

This research is based on public perceptions of public services in the DKI Jakarta Province with the

IPA and CSI approaches. This study uses proportional random sampling. The novelty of this research lies in the

collaboration of both the IPA and CSI methods to measure the level of this public service. The research objective

is to provide feedback in the form of a scientific study of the perceptions of the people of DKI Jakarta towards

the public in the kelurahan using the concepts of IPA and CSI. The results of this study are all attributes are in the

B quadrant as well as the improvement of public services in several areas such as urban villages in West Jakarta,

Central Jakarta, Thousand Islands, South Jakarta, East Jakarta so that the level of satisfaction in the criteria is

quite satisfied to be satisfied. . Meanwhile in North Jakarta, public services at the kelurahan level are maintained.

• Katakunci importance performance analysis, customer satisfaction index, public service
• URL http://ocs.winco.cilacapkab.go.id/index.php/winco/winco2020/paper/view/6
• Penerbit ,

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