Implementation of Service Culture for Hospitality Industry

Implementation of Service Culture for Hospitality Industry

• By Andriani, Rian; Kristiutami, Yuliana Pinaringsih; Martina, Sopa; Hakim, Lukmanul;
• Seminar Internasional
• 537
• 507 - 510

The research was conducted with the aim of analyzing the cultural factors of service and its implementation in the level of human capital performance in the hotel. Service culture is very important for service companies, the implementation has an impact on improving work efficiency and quality, satisfaction and employee performance. The research method was carried out in the form of qualitative descriptive research. The object of research or social situation consists of three elements, namely: place, actors and activities, so the researcher observes in depth the activity namely the service culture, people or human capital performance in the hospitality industry. This research uses purposive sampling and there are findings that accountability, unique, knowledge, giving and meaningful are core values, the principles, the foundation, and everything that makes the company exist.

• Katakunci service culture, human capital, performance, hotel
• URL https://www.atlantis-press.com/proceedings/icebef-18/125908122
• Penerbit Atlantis Press, Paris

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