Pengaruh Komunikasi Asertif Terhadap Pengelolaan Konflik

Pengaruh Komunikasi Asertif Terhadap Pengelolaan Konflik

• By Widyastuti, Tri;
• Jurnal Widya Cipta
• 933
• 1-7

 
Abstract
In all organizations some problems arises due to differences in purposes, interest, experiences, levels of education, personalities, perceptions, and motivation among individuals or groups in the organization. Those problems can cause conflicts, internal and external, that lead to negative implications for their organizations.Therefore, leaders have to apply conflict management to overcome the conflicts and find the best solution to undermine the spirit of organization. Through assertive communication, leaders can build sincere communication between individuals and look for win win solution for all parties. Leaders are also expected to apply conflict management in accordance with the circumstances in the organization. This study uses descriptive qualitative method.  The research proves that there is an influence between assertive communications towards conflict management in PT. Indonesia Power –Unit Bisnis Pemeliharaan in Jakarta. The calculation of determination coefficient is 0.745 (74.5%) meaning that the changing variation of conflict management influenced by assertive communication skill as much as74.5% and the rest 25.5% influenced by other factors.
The evident from the results obtained from the calculation showed that there is a significant influence partially and simultaneously of assertive communications towards conflict management. It concluded that the organization should have the skill of assertive communication, improve and implement it to attain the best way in dealing with management conflict.Towards assertive communication, leaders get highest opportunity to manage and solve conflicts in their organizations.

Keywords: Conflict, Conflict Management,Assertiveness, Assertive Communication Skill.

• Katakunci
• URL http://ejournal.bsi.ac.id/ejurnal/index.php/widyacipta/article/view/1392
• Penerbit ,

REFERENSI