PENGEMBANGAN SOFT SKILL DAN HARD SKILL DALAM MENINGKATKAN KUALITAS PELAYANAN

Lihat/Buka File Repository

Lihat/Buka File Peer Review

Tanggal

2010-11-04

Abstraksi

Service and customer satisfaction is the main objective of the service companies, focusing on how to provide optimum services to consumers and the main task of the company is customer acquisition and retention. Focusing on customer needs by combining all the activities that will affect consumers and generate profits through services that focus on customer satisfaction. Quality of service of each major key to achieving that goal. Improving the quality of the optimal role of service providers or employees within the company. It is important to consider the business or the way in improving the ability or personal development of employees. This study intends to ascertain to what extent the importance of soft skills and hard skills possessed person will be able to improve the quality of the service, especially in service providers. In addition to knowing the things that are included in the category of soft skills and hard skills, which is not less important are efforts to development. The role of the company deemed necessary to maintain good service quality and implementing the requirements of soft skills and hard skills.


Kata Kunci: Soft Skills, Hard Skills, Service Quality

Bidang ilmu
Manajemen

Bibliografi

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