Tingkat Kepuasan Masyarakat Pengguna Aplikasi Go-Jek Menggunakan Motode Servqual

Tingkat Kepuasan Masyarakat Pengguna Aplikasi Go-Jek Menggunakan Motode Servqual

• By Andi Saryoko;
• Jurnal Nasional Tidak Terakreditasi
• 76
• 158-164

GO-JEK service availability in other cities began to lead

to conflict. Slowly but surely, the noise rejection of the GO-JEK

began to flow from the conventional motorcycle taxi driver. There

are five characteristics used to evaluate the quality of services. The

indicator variable quality of service are: responsivness

(responsiveness, Reliability (reliability), Assurance (collateral ),

Emphaty (attention), Tangibles (physical ability). We can see that

consumers feel happy or satisfied with their service GO-JEK given

to the consumer, who has brought positive or satisfactory in every

question that we can be seen in the total value of the weighting and

the value of the average

• Katakunci Kepuasan Layanan, Pengguna Aplikasi GO-JEK, Metode
• URL http://www.ejournalab.com/index.php/jsi/article/view/102
• Penerbit ,

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